FAQ

1. Ordering & Payment Security
Q1: How do I place an order?
The ordering process is simple and intuitive in just four steps:

Select Products: Browse our catalog and add desired items to your cart.

Fill in Information: Proceed to checkout and enter your accurate shipping address and contact details.

Secure Payment: We support Visa, Mastercard, American Express, and other global credit cards. All transactions are processed through a secure payment gateway with high encryption.

Confirm Order: Once payment is successful, you will receive an order confirmation email, and we will process your order for shipping.

Security Assurance: We use globally recognized PCI-DSS certified platforms and end-to-end encryption to ensure your payment process is 100% secure.

Q2: Is my payment information safe?
Absolutely safe. Protecting your privacy and financial security is our top priority. We use a two-tier protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest level of payment data security standards.

Bank-Level Encryption: With SSL/TLS encryption, your credit card information and billing address are locked during transmission. Even our backend personnel cannot view your private card details, ensuring worry-free shopping.

2. Order Processing & Delivery Time (USA Direct Shipping Advantage)
Q3: Where will my order be shipped from, and how long will it take?
All products are shipped directly from our USA warehouse to ensure quality control and efficient processing.

Order Processing: After confirming your order (usually within 12 hours of payment), we will process and hand it over to the logistics company within 2 business days.

Expected Delivery Time:

Domestic Orders (USA): Fast shipping, typically 3-5 business days.

International Orders: Usually 7-15 business days, depending on the destination and local shipping speed.

3. Customs Duties & Import Taxes (All-Inclusive Service)
Q4: Do I need to pay extra customs duties or import taxes when I receive my order?
Not at all. To make your cross-border shopping as smooth as local shopping, we use an all-inclusive price policy:

All-Inclusive Taxes: The total amount you pay at checkout covers the product cost, international shipping, and any import duties or VAT that may apply.

No Hidden Fees: Once your package arrives, you won’t need to pay additional fees to customs or the courier. We handle all the customs and tax procedures for you.

Worry-Free Delivery: Since we have already prepaid the taxes, your package will pass through customs smoothly, making the delivery process hassle-free.

4. Order Tracking & After-Sales
Q5: How can I track my order in real time?
We offer transparent, real-time tracking services:

Email Notification: After your order is shipped, you will receive a confirmation email with the tracking number.

Account Query: You can log into your account to view real-time tracking information under “Order History”.

Official Tracking: Use the tracking number on UPS, DHL, FedEx, or other courier websites to check the package’s location and expected delivery date.